My card does not display correctly
If the card is not displaying properly, most causes have a simple fix.
Common problems and fixes
| Problem | Likely cause | Fix |
|---|---|---|
| Blank card | Loading error or deactivated card | Check that it is active. Refresh the page |
| Connectors do not appear | No template assigned or no connectors | Check the individual connectors or the template |
| Photo does not load | Image not uploaded or broken URL | Re-upload the profile photo |
| Different design | Wrong design assigned | Check the assigned design in the Excel View |
| Slow to load | Slow connection or heavy files | Try another connection. Optimise the images |
Diagnosis steps
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Try another browser
- Try a private window
- Check in Lead2Team that the card is active and set up
- Contact support if it persists
馃挕 Tip: Most of these cases clear up with a page refresh or by clearing the cache.