Onboarding email does not arrive
If someone on the team has not received the onboarding email, work through this checklist.
Checklist
- Check the spam or junk folder
- Check that the email address on the card is correct (no typos)
- Check that the card is active
- Try resending the onboarding email
- If it is a corporate address, ask IT to whitelist the Lead2Team domain
Quick fixes
| Problem | Fix |
|---|---|
| Email in the spam folder | Mark it as "Not spam" and move it to the inbox |
| Typo in the address | Correct the email on the card and resend |
| Email never went out | Resend it from Lead2Team |
| Server blocks the email | Ask IT to whitelist the Lead2Team domain |
| Mailbox is full | Free up space in the mailbox |
馃挕 Tip: Ask your team to add the Lead2Team address to their contacts before you send the onboarding emails.