Problem with NFC

If your NFC card does nothing when you hold it against a smartphone, work through this diagnosis guide.

Common problems and fixes

Problem	Likely cause	Fix
Nothing happens on tap	NFC is turned off	Turn NFC on in Settings > NFC
Nothing happens on tap	Wrong position	Move the card around the back of the phone
Nothing happens on tap	Thick case	Take the case off and try again
Nothing happens on tap	Phone has no NFC	Use the backup QR on the back of the card
The wrong profile opens	Card linked to the wrong profile	Re-link the card to the correct profile
An error page opens	Card is deactivated	Check that it is active in Lead2Team
Reads only sometimes	Damaged NFC chip	Contact Lead2Team

Diagnosis steps

1. Check that NFC is turned on in the phone doing the reading
2. Try with your own phone to rule out a problem with the card
3. Move the card slowly around the back of the phone to find the reading area (where the NFC is on each phone)
4. Take off the case if there is one
5. Try with a different phone
6. If nothing works, use the backup QR and contact support

💡 Tip: Always keep the backup QR as your plan B.